Thank you for shopping with Digital PC Store! We strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, please review our return policy below.

1. Eligibility for Returns

You may return most items within 30 days of the purchase date for a full refund or exchange, provided that:

  • The item is in its original condition, unused, and in its original packaging.
  • All accessories, manuals, and documentation are included.

Certain items are not eligible for return, including:

  • Opened software or digital downloads
  • Custom-built computers or components
  • Items marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] within 30 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Our team will guide you through the return process and provide you with a return authorization number (RA#).

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item, defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund within [insert time frame, e.g., 5-10 business days]. Refunds will be issued to the original payment method.

5. Exchanges

If you wish to exchange an item for a different size or model, please initiate a return for the original item and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.

7. Changes to This Policy

We may update this return policy from time to time. Any changes will be posted on our website with an updated effective date.